FAQ
Find here the answers to the most frequent questions concerning our services, our frames and your orders.
Orders
Information regarding the preparation of your order, lead times, and the personalized support offered by our team.
What are the delivery times?
Delivery times depend on the shipping method chosen at checkout. You will receive an email with a tracking number as soon as your order has been dispatched.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times are calculated at checkout.
Can I return a product?
You have 14 days to return the product, provided it is in its original condition.
Shipping & Returns
Find out about delivery methods, times, and return and exchange conditions.
Quelle est votre politique d'expédition ?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Expédiez-vous à l'étranger ?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Products & Services
Discover our commitments to the quality of our frames, corrective lenses, and in-store services.
Are the glasses authentic?
We exclusively offer authentic frames from brands renowned for their quality and craftsmanship.
Do you offer prescription lenses?
Yes, we offer lenses tailored to your prescription, selected for their quality and visual performance.
Can I make an appointment in-store?
Yes, we offer consultations by appointment to provide you with personalized support in a quiet and dedicated setting.
Need tailor-made support?
Our team provides precise advice to help you find the frames and lenses that are perfectly suited to your vision.
